Comments on: US Airways: Polite, Still Not Helpful

By: Holly Rhodes

Holly Rhodes — Fri, 24 Dec 2010 05:49:00 +0000

Unacceptable!

By: modern kitchen cabinets

modern kitchen cabinets — Thu, 02 Sep 2010 20:10:25 +0000

doesnt surprise me that AA treat there customers like crap, so long as you get top where you want to get they don't really care, and thats pushing it!

By: madcandylee

madcandylee — Wed, 18 Aug 2010 02:37:32 +0000

I had a terrible experience on US Airways flying solo with my five-month old son. The stewar…I mean flight attendants were so rude to me and actually glared when he cried. It was so bad that a couple of nearby seated passengers intervened, offering to hold the baby while I filled up his bottle or to pick up the toys he dropped. Never again!
I live in Europe now and make a point of only flying European airlines, especially the Spanish carrier Iberia–they are so kind with families and Spanish passengers all seem to love kids. Since I have to make the trek back to visit family in the US a couple times per year, it is really important that I feel comfortable flying with my son. The Europeans seem to get that.

By: Buy Antique Chair and Cabinet

Buy Antique Chair and Cabinet — Wed, 28 Jul 2010 23:20:43 +0000

I remember when I was with my father playing in the park. We were so happy like the image showed.

By: RM

RM — Mon, 17 May 2010 23:43:56 +0000

Hey there Sierra- thanks for blogging this and giving a voice to US Airways ridiculous policies. I've flown nearly every airline in America, and I have to say I've never been more utterly confused at an airline's seating policy. I bought two tickets together, months ago on a flight to Florence from Dallas. Five legs of that trip, and I come to find out I'm not seated to my g/f on any of them. Unacceptable. Not because it's irritating to ask a passenger to swap seats (though it is) and not because it's a pain to go and select seats on a website which works about 50% of the time (though it is), but because it doesn't make any sense. Especially when you come to find out, as you did, that it's just a bunch of other families/couples/friends that were not sat together.

At the ticket counter before my 15 hours worth of flight, I asked the lady to seat us together. I bought two tickets. It's not unreasonable, in my opinion, to expect that we be seated together. Or- that they take on a first come/first serve Southwest-esque system. That's fine. But what they're doing is assigning random seats to everyone. The explanation I received was something about 70% seats assigned at one arbitrary point, the remainder assigned later at the airport. I don't remember exactly what the conversation was. I tried to find the exact process online, but all I found was US Airways process listed as "random" (http://www.seatguru.com/articles/boarding_proce...) which is just wonderful.

Just...no words for US Airways. No words. There is no amount of free miles that will get me to give this atrocious business any of my money ever again.

Fuck US Airways.

By: RM

RM — Mon, 17 May 2010 19:43:56 +0000

By: Kamela

Kamela — Sat, 27 Feb 2010 19:43:06 +0000

Why are there so many morons here and on the other post asking why you didn't reserve seats together in advance? O hai, I can has reading comprehension? Jeeezus.

By: Kamela

Kamela — Sat, 27 Feb 2010 17:43:06 +0000

Why are there so many morons here and on the other post asking why you didn't reserve seats together in advance? O hai, I can has reading comprehension? Jeeezus.

By: feefifoto

feefifoto — Mon, 22 Feb 2010 01:28:23 +0000

Huh. I got bumped, unceremoniously and without warning, from seating assignments on an AA flight that I had booked FIVE MONTHS in advance.

By: Cordelia

Cordelia — Sat, 20 Feb 2010 13:23:56 +0000

I see I failed to put in my framing paragraph; I just sent this email to the Customer Service email address for US Airways.

In retrospect I believe the most sensible policy would be to invest the flight attendants with the authority to switch people around by fiat.